Systems
Traction
Gino Wickman
A practical operating system for growing past the owner's limits.
Recommended for: My Employees Don't Know What Success Looks Like
All Challenges
Employees
My Employees Don't Know What Success Looks Like
Give each role a clear scorecard so people know what good looks like.
The Challenge
Give each role a clear scorecard so people know what good looks like.
Why This Happens
- No written expectations
- Expectations change
- No measurement or reviews
Questions to Ask Yourself
- 1.Could each employee describe their top three responsibilities?
- 2.Do they know how they're measured?
- 3.When was their last review?
What to Do First
1
Write a scorecard for one role.
2
Review it with the employee.
3
Set a review date.
Step-by-Step Solution
- 1
Role purpose
- 2
Top responsibilities
- 3
Expected results
- 4
KPIs
- 5
Weekly expectations
- 6
Who they report to
- 7
Decision authority
- 8
Review frequency
Three Levels of Solutions
Quick Win
Do this today
Write the top three responsibilities for one role.
Build the System
Next 30 days
Create a scorecard for every role.
Long-Term Transformation
Where you're headed
A team that knows what success looks like.
Lessons From the Pass It On Library
From The Servant
Clear expectations are a form of respect.
Framework: Leadership Self-Check
From Traction
Every seat has clear accountability.
Framework: Vision · People · Data · Issues · Process · Traction
Pass It On Action
Review a scorecard with one employee.
Practical Tool
Employee Role Scorecard
Fill it in here, then download or print. Your answers stay on your device.
Your Action Plans
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7-Day Action Plan
- Day 1 — Identify the problem: write down exactly how “My Employees Don't Know What Success Looks Like” shows up in your business.
- Day 2 — Review the numbers: gather the facts, figures, and examples connected to this challenge.
- Day 3 — Find the root cause: answer “Could each employee describe their top three responsibilities?”
- Day 4 — Choose one change: Write a scorecard for one role.
- Day 5 — Assign responsibility: name ONE owner, a deadline, and the expected result.
- Day 6 — Implement: Review it with the employee.
- Day 7 — Review what happened: what worked, what didn’t, and what you’ll do next week.
30-Day Action Plan
Week 1 — Diagnose
- Answer: Could each employee describe their top three responsibilities?
- Answer: Do they know how they're measured?
- Answer: When was their last review?
- Complete the 7-Day Action Plan.
Week 2 — Build
- Create a scorecard for every role.
- Role purpose
- Top responsibilities
- Expected results
- KPIs
Week 3 — Implement
- Weekly expectations
- Who they report to
- Decision authority
- Review frequency
- Train the people involved and assign owners.
Week 4 — Measure & Improve
- Compare results to where you started.
- Write one lesson learned.
- Adjust the process.
- Share what you learned with someone in the fellowship.
Biblical Principles
Wisdom for the journey — encouraging stewardship, integrity, and service, never a promise of guaranteed success.
#22 · Leadership
Great leaders carry responsibility
Matthew 20:26–28
#54 · Employees
Treat employees with dignity
Colossians 4:1
#55 · Employees
Encourage your team
1 Thessalonians 5:11
Related Challenges
Recommended Books
Approved Bookshelf resources related to this challenge.
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Challenge → Diagnose → Prioritize → Learn → Take Action → Measure → Improve → Help Someone Else
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